Returns & Exchanges

Please note: Items purchased with promotional code or at discount are eligible for size exchanges only, if the exchange size is available. Items marked as Final Sale cannot be refunded or exchanged. Orders shipped outside of the continental United States are also final sale. 

1) Please email us at hello@namu-shop.com within 7 days of delivery and include your:

      • Order Number
      • Items for return
      • If an exchange, the replacement size 

2) We will email you return instructions. The customer is responsible for the return shipment within 14 days of delivery. 

3) All eligible returns will be refunded and credited to your original payment method. Please allow up to 10 business days for the refund to process. For exchanges, the replacement size will be shipped out once we receive the return.

 

Eligible Return or Exchange

Items purchased at discount or with promotional code are eligible for size exchanges only. Items marked as Final Sale cannot be refunded or exchanged. Orders shipped outside of the continental United States are also final sale. 

      • It must be unused, unworn, unwashed, unaltered, and undamaged.*
      • It must be free from odors, stains, or any other conditions that would prevent us from selling the item as new.
      • It must have all original tags attached.
      • It must be returned with original packaging when applicable (such as boxes, hangers, garment bags). 
      • If footwear, it must include the original shoe box in original condition. Footwear returned in a damaged shoe box or without the original box will incur a replacement fee of 20% of the footwear's original price to be deducted from your refund.

*Works of art, select home goods, books, magazines, undergarments, and any other items designated “final sale” are not eligible for return or exchange. Items damaged through normal wear and tear are not eligible for returns.

We are unable to process a return or exchange after 7 days of delivery. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to our return address. Unauthorized returns or exchanges will be sent back to the customer at the customer's expense.

 

International Customers

Due to the transit time and shipping cost, we are unable to accept exchanges or returns for purchases made by customers outside of the continental United States. Please email us at hello@namu-shop.com if you have any questions regarding sizing and fit. 

 

Faulty Goods

All items are quality controlled and checked for any faults before they are shipped to our customers. If for whatever reason you receive an item that is not in perfect condition, please contact us within 48 hours of delivery at hello@namu-shop.com.

Products are considered faulty if they are received damaged or where a fault occurred in the manufacturing process. Items damaged as a result of normal wear and tear do not apply. Any shipping expenses for returning or exchanging a faulty item will be covered by Namu Shop.


Need help? Please contact us at hello@namu-shop.com
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